DSTV is *****ing money from customers

<p>I had a normal residential general account with DSTV and paid my subscription fees via EFT every month. Part of my subscription was R 29 for Device Care Contract insurance.</p> <p> </p> <p>I then decided to take the price lock option. Part of the price lock is to sign a debit order.</p> <p> </p> <p>The new dish and decoder was delivered on the 10th of April and installed on the 12 of April. As per the price lock department I then had to phone to cancel my residential subscription. As DSTV is paid in advance there was a credit of R 550 on my residential account.</p> <p> </p> <p>The debit order was deducted from my bank on the 1st of May for R 1535.66. They did not take the credit into consideration. Now today I was told that the consultant (Misumzi Ngwenwa) that helped me on the 12th April did not manually allocate the credit to my Payment Plan Account.</p> <p> </p> <p>The second issue is that as part of my residential general account I had the R 29 insurance. Nobody told me that I had to cancel that separately. Surely if I don't use the decoder why would I have insurance. I phoned today to cancel the insurance. I spoke to Luyanda Magengenene now and according to him my insurance can only be cancelled on the 2nd of June.</p> <p> </p> <p>I spoke to a call centre manager (Bonolo Rancho) and she informed me that I can request the credit to be paid back but that can take up to 14 days.</p> <p> </p> <p>I would like to know the following:</p> <p>1) Will I get interest on my money</p> <p>2) What steps will be taken against the *********** staff</p> <p> </p> <p>It's really ironic, if you are late one day with your DSTV subscription your service gets suspended and when you pay then there's a reconnection fee.</p> <p> </p> <p>But if DSTV owes you money there's nothing happening to them</p> <p> </p>