DSTV is *****ing money

For more than two years we have troubles with our account at dstv. Our premium subscription fee goes off by debit order, but by the 5th of each or every second month we get cut off due to our account being overdue. We call and either no one can assist or their are several reasons why they cannot reconnect us. We found out that the debit order money goes into a dormant account which we dont understand how and the actual pvr account shows overdue. Every second month or so we dont have dstv for at least two weeks or more, while the accounts people work on the problem. Which they cannot sort because pvr accounts can only get assistance during weekdays, which we dont even get. We paid for the month, DSTV got their money, but we are still stuck with no tv. This is *****ing... DSTV is *****ing our money and Im fed up. Is their any person at DSTV that gives a damn who actually care that we pay the people who gives us attitude's salaries. We demand our money back for December and of course cancellation of our account.