DSTV IS *****ING FROM CLIENTS CLAIMING WE REVERSE OUR OWN PAYMENTS !!!

I am beyond fed up with DStv and their bad service !!!!! So end of Feb 2019 my DStv bill was double the normal amount, I enquired about it, and they claimed that a payment I made had been reversed, an amount of R650... I paid R650 on the 7th of January 2019... on January 31st I paid them R900... Which is all on my bank statements .... They are claiming the money(the R650 i paid on 7 Jan 2019) waa reversed on 22 March 2019 and i to an Absa account, and I am not even with Absa and never have been .... Ok so my DStv has been inactive since the beginning of March 2019 as I could not afford the BS price hike and I knew there was no payment reversal done.... In March 2020 I checked on the Dstv App what it's going to cost me to reconnect my DStv, and it was the normal amount,which I then paid, and my DStv was reconnected... A week of being reconnected I went on the App trying to activate extra view, when I saw almost R1000 added to my bill ... I enquired again. They then told me (and I have screenshots of all these conversations with DStv), that the price increase was because I received a promotion I should'nt have ... So I asked them what promotion, and where is their proof that I accepted any promotion from them... Then they rep**** with 'oh sorry we should have phrased it better', there was no promotion, it is the same story as 2019 about the R650 reversal apparently made by me 2 months after making the payment and to a axxount not even in my name ...(makes sense right?)... So I told them there was no reversal of money,and they said I need to provide the proof with my bank statements, so I did. I emailed, I sent it on DStv live chat,over Messenger on Facebook... Then today on live chat this person tells me oh no the reversal occured on 2020/05/20, the date they disconnected my DStv..... This is just alot of thumbaucking excuses to ***** from us, who am I paying for????? Are DStv workers sitting on their hands the whole day and we must cough up double payments to pay for their thieving uneducated way od doing business, because clearly they are one big ******* company, as I've seen complaints now on hello peter that are exactly identical to mine !!!!!!!! What the hell is going on .... You are *****ing from loyal paying customers. And everytime you provide them with proof that they are lying they come up with another excuse,but the problem is not solved, they keep on telling me 'we appologise, we understand your frustration', if you did you would start doing the damn job you are paid to do... But they choose to mess with paying customers,where's the loyalty from DStv???? They have no dignity in their service, because they don't deliver any service, they just want to pocket your money to pay workers to thumsuck all day long!!! I am disgusted in DStv, when a lot of people left DStv for personal reasons, I kept paying and stayed loyal,the only reason my DStv was disconnected for so long was because I had financial issues.