Dstv is *****ing consumers money by charging reconnection fees

This company called Multichoice is undermining people and *****ing money from clients. On Friday 17 March 2023 I made payment online then called them to activate my account , my service was suspended in January because I had a dispute which wasn’t solved I even went to the Durban dstv Multichoice branch but my dispute was not resolved. I have decided to take legal actions against Multichoice ,I approached another organisation to assist which will also help to investigate the agreements between Multichoice and SABC . I’m still waiting for the legal team to meet this organisation then approach court. But because of the delay my attorney said I can pay so that my account will be activated while they continue. When I called Multichoice on Friday to activate my account I was told that I must send the proof of payment which I did , but I was later told they will only accept PDF format.I explained that I can not get that pdf proof on my account. I ended up sending them 1 month bank statement and they confirmed that they see the payment but they don’t accept bank statement. This was on Friday night, the manager said let’s wait for 3 days for amount to show up on Multichoice account. 20 March 2023 there was shut down, today its Tuesday and it’s a public holiday. I send an email telling them that on Wednesday I will go to my bank to see what went wrong then continue to Multichoice durban to solve the problem if there is any. But now 20 mins ago 21st of March 2023 I received an SMS from dstv saying my accounts has been suspended and I’m failing to understand why . I used their system to make a payment I have no control over the system. These people cannot wait till Wednesday so that I will investigate as well because my money was paid through their system to Multichoice. My phone records the conversation I have records of all the conversations. This company is violating consumer rights and took my money only to suspend my account a few days later.(today ) 21 March 2023