DSTV is selfish & very greedy!

I am premium subscriber with 3 explorers connected. Then DSTV offered me a price lock for R799/month. They say they will send an installer to install. Then after installation & activation, my price lock of R799/month will start while my existing premium of R1000/month will be deactivated.

I got the pricelock decoder early December 19. Its still in the box & *********** installer hasnt come to install. Then greedy & selfish DSTV decides to charge me for an explorer that's is not connected or activated. What ******* is that by DSTV? DSTV didn't even call me to check if the new decoder has been installed or not. DSTV must reverse the price lock premium until my new decoder is installed & connected.