DSTV is ******** me and raising my blood preasure

Im so upset and dissapointed with DSTV, in the past few months ive spend over R400 on airtime to sort out account queries. They are ******** me and never escalate as they promise to do to resolve my query. I bought a decoder and installation three months ago and opted for the family package as im undecided as yet, this package is less than R300 a month. i get disconnected every two weeks and i am told to pay ridiculous amounts, They say i have a price lock which i never asked for, and when i ask them which package im price locked under that has cost me over R3000 up to now they cant tell me? They are ******** me by linking my new decoder to an old decoder and account i had 2years ago which i told them went up in flames, so now they keep disconnecting me so that i can pay a new reconnect fee every two weeks.