DSTV is ****.
terrible ****. Haven't used Dstv in years but got a call saying because I hadn't explicitly canceled it I owed them money. I asked them to email account to me and send me evidence of cancelation when the amount was paid. Email never arrived. Downloaded app to see for myself what they supposed I owed them. Amount had doubled. I paid amount and it showed amount still outstanding. Made a second payment and amount was still outstanding. Made a third payment. At this point I had made well over R1000 for a service I do not use. I called the call center and was given an email to send POP to ask for refund. Email did not exist. Canceled account and asked for email confirmation and never received it. If matter is not resolved am seeing lawyers about contravention of Consumer Protection Act. Do not get DSTV. Not worth it.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Sept 2020, 12:59Hi Tamsin De La Harpe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Sept 2020, 12:59
Official
Hi Tamsin De La Harpe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Sept 2020, 21:39Hi Tamsin De La Harpe,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Records indicate the outstanding balance on account was R188,77 on the 02.05.2018 when services were suspended due to non-payment as we originally did not receive a request to cancel. We can assure you have settled the outstanding balance and there is a credit refundable to you.
Unfortunately, we do not process refunds on a weekended, but we will ensure the refund is paid to you in the next 3 to 5 working days. Kindly send us your ID copy, bank statement or confirmation of banking, and these documents need not to be certified. Also attach your proof of payment for the amount of R450.12, and R368,88.
Please send these documents to ***, and once received we will confirm and contact you with further feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Records indicate the outstanding balance on account was R188,77 on the 02.05.2018 when services were suspended due to non-payment as we originally did not receive a request to cancel. We can assure you have settled the outstanding balance and there is a credit refundable to you.
Unfortunately, we do not process refunds on a weekended, but we will ensure the refund is paid to you in the next 3 to 5 working days. Kindly send us your ID copy, bank statement or confirmation of banking, and these documents need not to be certified. Also attach your proof of payment for the amount of R450.12, and R368,88.
Please send these documents to ***, and once received we will confirm and contact you with further feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply26 Sept 2020, 21:39
Official
Hi Tamsin De La Harpe,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Records indicate the outstanding balance on account was R188,77 on the 02.05.2018 when services were suspended due to non-payment as we originally did not receive a request to cancel. We can assure you have settled the outstanding balance and there is a credit refundable to you.
Unfortunately, we do not process refunds on a weekended, but we will ensure the refund is paid to you in the next 3 to 5 working days. Kindly send us your ID copy, bank statement or confirmation of banking, and these documents need not to be certified. Also attach your proof of payment for the amount of R450.12, and R368,88.
Please send these documents to ***, and once received we will confirm and contact you with further feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Records indicate the outstanding balance on account was R188,77 on the 02.05.2018 when services were suspended due to non-payment as we originally did not receive a request to cancel. We can assure you have settled the outstanding balance and there is a credit refundable to you.
Unfortunately, we do not process refunds on a weekended, but we will ensure the refund is paid to you in the next 3 to 5 working days. Kindly send us your ID copy, bank statement or confirmation of banking, and these documents need not to be certified. Also attach your proof of payment for the amount of R450.12, and R368,88.
Please send these documents to ***, and once received we will confirm and contact you with further feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,