DSTV IS ******* and a bully.

i paid my dstv account just before month end and asked them to downgrade me to Compact Plus. they did not do this and left me on Premium, I left things as they were. this morning the 8th of march I woke to find my services were cut off, called the call centre and I was told that on their side it does not reflect my request. I asked if the money I paid reflects and they said yes, so asked why do you think I paid that specific amount and the guy was like I do not know. so now they have my R574.00 and can not give me any services. So can I at least get my money back.