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Anadine D

1 reviews | Active since Jul 2020

04 Jul 2020, 07:37

Dstv is ripping us off

I need to find out if you pay dstv for the month to come I tried to downgrade my bouquet on the app and WhatsApp but could not I paid the amount for the package I wanted and my services got disconnected they can only reconnect end of this month then I need to pay again do what happens to the money that I already paid

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jul 2020, 08:19
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
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Anadine D's update04 Jul 2020, 09:11
Reviewer Update
Hi spoke to your joburg call centre the first agent hung up on me .........the second agent was helpful. WHAT I DONT UNDERSTAND IS WHY MY SERVICE WAS DISCONNECTED BECAUSE YOUR WHATSAPP OPTION DOESN'T WORK .I TRIED TO DOWNGRADE BUT IT DID NOT ALLOW ME TO DO SO I PAID AN AMOUNT OF 420 NOW I HAVE TO PAY A ANOTHER R7OO TO CONNECT MY PACKAGE EVEN IF I WANT TO DOWN GRADE ILL HAVE TO PAY FOR A WHOLE MOTH EVEN THOUGH I'M NOT WATCHING ALL THE REPEATS YOU USUALLY SHOW
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Anadine D's update04 Jul 2020, 10:53
Reviewer Update
Thank you