DSTV is ripping people off

I paid for my DSTV compact subscription to be reconnected (almost double the usual amount) at the end of last month. I realized two days later that something was wrong with my internet (linked to my subscription) and contacted DSTV. They informed me that my internet contract term had ended and that I would need to start a whole new contract to have internet again. I took the new contract and the router was only delivered to me on the 4th and I activated it on the 5th, at wich time I was informed that I now have to pay a whole month's fee before the internet would work (which was not communicated to me during the application process). Also, now my normal compact subscription is also disconnected and they are telling me that there is nothing they can do until I pay the extra amount.