DSTV is reaping me off

multichoice is running a ***** ,,,i wanted to pay for my monthly services and I was given an amount of R1923 to pay and when i request the breakdown they are telling me that i have two plans in one decoder..which is compact and compact plus of which its imposibble for the two plans to run concurently in one decoder. Your DStv bill is currently R1928.86. Please pay by 2025/05/25 to avoid being disconnected.

Remember to use your Customer Number ***3 as a reference when making a payment.

Note: any changes made to your account before 2025/05/25 will affect your balance. this is the breakdown: Due Now R 624.86 DStv Compact Subscription R 479 Access Fee R 125 Device Insurance R 0 Device Insurance R 41 DStv Compact Plus Subscription R 659