1 reviews | Active since Nov 2016

27 Aug 2020, 07:56

DSTV is pathetic

I will keep posting this until someone helps me. It has been a month and call after call with a promise to have the matter resolved and no one calls me back....

I'm at wits end with the pathetic service from DSTV. My app has been giving me hassles for 2 weeks now and I have sent over 50 messages via Live Chat and called in and to date this is not sorted. All my devices are not able to log on and it appears to be rocket science for DSTV to understand the error that my smartcard is not linked. Got a call from Irene Misango, she was more helpful than the others but still not able to resolve the issue and she is obviously waiting on another department to assist but non one cared to call today. Your Live Chat is hopeless and you shouldn't even advise your customers to use that horrible service. I want someone to resolve this issue!!!!!!!!!!!!!!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2020, 08:17
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team