dstv is pathetic

i have phoned +- 50 times to request my refund over the last 3 months.i have emailed all the documents 10 times. i have spoken to call centre agents over and over again. i get placed on hold for +20min everytime or the team leader is busy or they will email me the proof of payment which was apparently made on the 4th of may. up till date no proof no payment. one day its refunded the next day they know nothing.this service is absolutely pathetic. the they are quick to take your money but not willing to refund the overdue credit!!!!!!