DStv is pathetic!

To say DStv MultiChoice is useless, ***** and have pathetic customer service is an understatement.

Let's start from the beginning. On Thursday, 14th of Jan my wife went in to discuss our DStv decoder not working properly. It takes all night just to load to give us DStv and eventually just loaded and loaded non stop without even accessing Dstv programs.

When my wife went the DStv consultant was rude and had no customer service skills at all. All she said was the connection at our place was the issue, it wasn't Dstv. And then said we must get our own person/engineer to sort it out

I decided to test things out. I went to a family member of mine with my decoder and the same problem occured. Then I took the DStv at their property to my home to test it out and everything worked perfectly. There was no issues with the connection.

I knew from then that it was the decoder, not the connection. I went to DStv today, stood in a long queue and when I got to their agent tried to help me(and I say tried because she failed), my decoder which is old magically worked by them despite me knowing for a fact that there is an issue with the decoder. She couldn't explain to me why it didn't work where I stay because I had given sufficient proof that it had nothing to do with the connection/reception of the LBS cable.

When I asked if I could then just rather get a new decoder so that I would have a decoder that works for where I stay, she refused and that I would need to pay for one. Even though I told her I pay insurance she advised that before insurance will activate to be able to claim a new decoder, I have to have been paying it for more than 3 months. This was never told to me when I agreed to insurance!

So basically what DStv do is make u pay insurance for 3 months but despite a person forking out the cash for the 3months, you can't do anything with it. How on earth does that even make sense! It's essentially just free money that they can get for 3 months!

So DStv rob you, lie to you, don't care about you and you are nothing but a number to them. I pay on a monthly basis and it's my money but they refuse to help a customer properly.

I will most likely be cancelling my subscription and definitely my insurance. As for other people, make sure you never agree to be with DStv. Take OVO(Etv), get yourself an internet package and watch directly using it, or anything else you can possibly think of. But the main thing to remember is NEVER go with DStv! They are useless and so is their staff.