1 reviews | Active since Sept 2017
DSTV is pathetic
The service that we receive from DSTV is pathetic. The problem has been reported 5 times, with previous escalations as well. The last previous report, we’ve requested account remarks also to be updated referring that should the anomaly not be resolved, the only way out of this mess being to finally cancel our Premium package. That point has now been reached.
Monthly payments are done upfront via debit order. Therefore, We are paying for a service that are being disconnected, not being resolved and no credit received for “refunding” the airing time missed or accommodating a valued client. To top it off, reconnection fees has been debited each time the problem has been reported. This is in direct constraint with the consumer law as well.
Somewhere somebody is not doing their job – a loyal customer has lost their trust in DSTV and will explore other avenues to replace this service.
Looking forward to your urgent reply.
Dear Nola,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nola,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Nola Maritz
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating you billing concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,
Good day Nola Maritz
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating you billing concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind regards
Rupert
Best regards,