DSTV is Pathetic

DSTV Explora 3 issue: Total *******: I bought mine in August 2020 and 3 weeks ago, I could not watch other Channels except 100.

I went to Louis Trichardt Service centre and the lady who works there showed me more than 20 Decoders and said " is the software problem, DSTV is dealing with this" she never tested it. I left.

I sent email to DSTV, Lunga said it is a Smartcard problem and asked me to go back to service centre. When I got there, I was assisted by rude white lady who said before she could test or connect my Decoder, " The problem is the Decoder", I asked her to connect it first.

She then said the problem is the Harddrive, " We don't sell Decoders, you must buy another one!"

Three different employees of DSTV saying different stories. DSTV wants customers to buy new Decoders because of their fault!!!!

I have been with DSTV for decades and am treated like trash.

This is disgrace!!!