1 reviews | Active since Jun 2009
DSTV is not making good on its SD PVR trade in deal
<p>On thursday, 27 October, I traded in my SD PVR for the Option 1 deal. The consultant assured me that a DSTV installer would contact me the next day (Friday) to make arrangements for the insatallation. She also activated the new explora and HD decoder card. On Friday afternoon, I telephoned the call centre and was again assure that this has been escalated and someone would contact me. Today I phoned the call centre again and was told that I need to contact an installer myself as the consultant should not have told me that they would do it for me. (this is odd since I already paid DSTV for the installation and was not given a voucher). She gave me a number to call which appeared to be a technical field number although she said I could speak to a manager. I am not sitting with one TV having DSTV access and because the SD PVR was given to DSTV, some of the channels like MNet is not working and I am probably paying for double Xtraview and with DSTV sitting with my installation money and ignoring me. I would appreciate it if DSTV at least get their installer to contact me and make arrangements for this installation.</p>
Dear Nirvani
We acknowledge receiving your query. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Nirvani
We acknowledge receiving your query. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Nirvani
Thank you for taking our call, as discussed we have referred your complaint to the Randburg branch complaints department.
Kindly expect a call directly from them as soon as possible.
Regards
Elna
Dear Nirvani
Thank you for taking our call, as discussed we have referred your complaint to the Randburg branch complaints department.
Kindly expect a call directly from them as soon as possible.
Regards
Elna
Hi there
Unfortunately my installation is still not resolved. Multichoice eventually sent an installer (namely Focalpoint Technologies) on Wednesday, 2 November. The technicians did the installation which was not 100% but they were rushing to do other jobs and left. We disovered that evening we were not able to change channels on one of the decoders and screen flicked and there was a lag when we changed channels on the exploras. Focalpoint came back on Friday but were unable to resolve the problem and left again because they had other customers. They promised to comeback on saturday (today) but failed to do so and we are now unable to get hold of them. We are not sitting with only one TV that works properly!! This is now over a week and no resolution from DSTV. Please treat this as urgent expecially since we have been a premuim customer for many years and dilliugently paid for your service!!
Hi there
Unfortunately my installation is still not resolved. Multichoice eventually sent an installer (namely Focalpoint Technologies) on Wednesday, 2 November. The technicians did the installation which was not 100% but they were rushing to do other jobs and left. We disovered that evening we were not able to change channels on one of the decoders and screen flicked and there was a lag when we changed channels on the exploras. Focalpoint came back on Friday but were unable to resolve the problem and left again because they had other customers. They promised to comeback on saturday (today) but failed to do so and we are now unable to get hold of them. We are not sitting with only one TV that works properly!! This is now over a week and no resolution from DSTV. Please treat this as urgent expecially since we have been a premuim customer for many years and dilliugently paid for your service!!