1 reviews | Active since Jan 2017
DSTV is NOT interested in customer care !!!!
<p>2 weeks, umpteen emails and still no resolve to my simple request of adding an active device to my profile when I dial *120*68584# to reset error codes.</p> <p>This company is NOT interested in ANY customer care matters and their staff don't seem to read emails properly.</p>
Dear Wiebke
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Wiebke
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
In your phone call on Saturday morning you assured me that by Monday (today) the issue would be solved.
It is now 19.00 and nothing has changed.
Just shocking and frustrating non-service from Dstv
In your phone call on Saturday morning you assured me that by Monday (today) the issue would be solved.
It is now 19.00 and nothing has changed.
Just shocking and frustrating non-service from Dstv
.... and still nothing has happened in the last 2 weeks since resorting to complain on Hello Peter. All I have heard is that the matter will be escalated. The Cambridge Dictionary states that the meaning of the words 'to escalate' is to become or make something become greater or more serious. Well, thats exactly how it is: Instead of solving the issue it becomes worse.
Last night I tried umpteen times to reset my mobile device with your DSTV NOW app. IT DOES NOT WORK and is as useless as the company itself.
My active devices must be listed on my profile when I dial *120*68584#, as this number at least works.
How is it possible that this small issue is not solved after more than 4 weeks of headache caused by utter incompetence and disinterest by Multichoice.
I am simply disgusted !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
.... and still nothing has happened in the last 2 weeks since resorting to complain on Hello Peter. All I have heard is that the matter will be escalated. The Cambridge Dictionary states that the meaning of the words 'to escalate' is to become or make something become greater or more serious. Well, thats exactly how it is: Instead of solving the issue it becomes worse.
Last night I tried umpteen times to reset my mobile device with your DSTV NOW app. IT DOES NOT WORK and is as useless as the company itself.
My active devices must be listed on my profile when I dial *120*68584#, as this number at least works.
How is it possible that this small issue is not solved after more than 4 weeks of headache caused by utter incompetence and disinterest by Multichoice.
I am simply disgusted !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dear Elna,
Thanks for resolving my issue.
Kind regards,
Wiebke Kock
Dear Elna,
Thanks for resolving my issue.
Kind regards,
Wiebke Kock
You're welcome
You're welcome