1 reviews | Active since Jun 2015
Dstv is not a contract but prepaid service
My issue here is that and it is coming for months with Dstv , When i paid for reconnection (17/12/2015) i was not told before hand that i am only paying prorata till the 06/01/2016 ,since my payment date with them is the 6th of the month)and the rest will not last for a month as this would save me from the inconvinience and unnecessary costs . Instead they leave you with an impression that you are subscribed for a month and always wait till sevices are cut and only explain to you afterwards so that they can score on additional costs like reconnection costs.Another problem Dstv is not a contract but a prepaid service which of if you pay on the 17th you should get services till the 17th not otherwise.<br> <br> Now because of them i did not recieve the 30 day viewership i paid for and they cant come and say i owed them money because understanding is they dont give viewership on credit.I want to get my viewership for a full month i paid for , if my payment was not enough for a month viewership they should have told me before hand.<br> Henceforth i want to get my services from Dstv on a prepaid basis just like any other prepaid,i.e 17th till 17th of the following month .
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Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
