Dstv is Nonsense

I am so disappointed with Dstv as a whole. I have a compact package that has catch up services, I work flexible hours so when I am home trying to catch up I do not find all the episode instead episodes that are availble are not complete for the whole week. I call dstv almost every week they reset and its fine for a week the next week it goes back to the same thing. I app**** for DSTV Internet which I was advised it's gonna be a 50GB package(25GB day and 25GB night) on top to the hustle I am facing with DSTV, my package was delivered on the 12th October 2022. I understand that the 1st month I get data that is pro-rata. For the month of November I did not recieve my data. The 1st time I call the Agent by the name of Prudence placed me on hold for while I was on hold I recieved an Sms of 9GB loaded on my Internet package account for day and night data,Only to find out the data was a top up that I need to pay of which I was not advised that its a top up Prudence just loaded and did not say anything.They also saying I am on a 25GB package, How when it's not even available on the catalogues? 2 cases where escalated and its over 24 hours still no feedback

I AM SICK AND TIRED OF THIS BULL**** SERVICE I AM RECIEVING I HAVE NEVER GAVE MULTICHOICE A PROBLEM SPECIALLY WHEN IT COMES TO PAYING FOR IT.