DSTV is Mabena

After many years I decided to downgrade my page to “Compact Plus”. The nightmare I’m experiencing with DSTV is not with staying with them. Few weeks ago I called to download and the lady said I’ll receive a call within 48hr for the downgrade. ‘Guess – what’ I called them after 72hrs because, they do what they are famous for don’t stick to their promise. To no surprise this call when spectacularly well! Different lady this time says that my downgrade can only happen on the 1st of every month. Oh wow!!! But I can upgrade anytime. I asked to speak to her manager, No surprise her manager was not available to speak to me because he was busy with an Appraisal that is more important than a customer. 16 Aug 2019, they decided to call me and downgrade my account. Later that they I got home and my DSTV was not working. Rebooted did the lot and still didn’t work. Again I called them because I have a lot of airtime and money!!! They fixed with limited functionality, couldn’t set reminders, couldn’t rewind, couldn’t pause, or must I say still can’t. Called them again…rebooted, took out cables the normal story. Still experienced the same issues. The lady put me on hold and advised that this can only be cleared by a manager and she is going to her desk. Held on the line because airtime is free… She came back and her manger was busy on a call with a customer and said my matter will be resolved within 15min by her manager. I asked her that her if I’ll receive a call and she said No!WOW!!!, I must call back if the matter is not resolve or I must wait 20min to 24hr. This was on the 17th today is the 18th still sitting with the same issues. She said her manager will call me back after I voiced out my frustration…. Mabena – please disappoint me again. I’m still waiting for the call.