DStv is just a joke

DStv is just a joke!!! They put out adverti*****ts about being able to watch their offerings on different devices, yet when we put them to use they do not work. I am unable to watch showmax because it says “upgrade to watch”, yet I’m on premium and all products are active. When I called customer care I was told to speak to an online agent, who just didn’t respond. I called customer care and only to hear that Showmax is under maintenance meaning it’s inaccessible at this time. But no one bothered to let the paying customer know.

After that unresolved matter I move on to ask the consultant on the line to help me with my DStv app on my phone, that gives me limited channels yet I am paying for all channels. The consultant says I need to go on the website and where I’ll receive an otp which I’ll need to input on the website. This otp will be displayed on my tv, which is off due to load shedding. So now this was basically the end of the road, consultant could not provide alternative assistance. Meaning I’m paying for a product that is not fully functional. What is the point of putting out an offering to watch on various devices yet it is not always necessarily the case?! Where’s this “convenience” you’ve been selling to us?!