DSTV is just a *****.

worse service ever. they don't know what they are doing. my account is paid by debit order and it has been that way for more than 15year and for the past 3months were iv been discounted and being unable to watch and i had to call in every week and they just don't know what they are doing. my money is being paid for services i am not getting. and even when i call i would spend almost 2hours on the line without help. ive always been a loyal costumer even when are not worth my loyalty. i am done with them i just want my money back. the are good at making empty promises. especially saying they will fix things and call you back. but that never happens.

I've got a list of some of the people I've spoken to some useless and some helpful. 1. Sindisiwe - spoke to 18 September - a bit helpful but didn't keep her worsd to follow up on the problem and come back to me. 2.Yolanda - spoke to her 2 Nov she tried to be helpful and spoke to her supervisor by the name of Bathabile who also was support to investigate and come back to me but never did. 3. Xoliswa - spoke to her on the 16th November she tried to see what was the problem but also she was not helpful had to speak to the supervisor his name is Aphile he made a promise yet again to sort the mater and come back to me but he never did. 4. Mandisa - called on Sunday 19 November this lady was the first person since my ups and down that actual spoke sense and tried to help and was able to even see that the was a problem in my account. 5. today again after receiving an sms that my services will be disconnected while they've debited by account again as always i paid for being disconnected. meaning they are ****ming me. my money had been taken for the past 3 month and most of the days i am disconnected and i have to use my money to call the and spend hour on the phone with clueless people.

this list is missing some of the peoples name that i spoke to as well because those names are in my dairy at home but the list is very long it could more than 20 people and non of then except for Mandisa actually knew what they were doing.

on top of my weekly frustrations with DSTV to again i received an sms yet again to say my account is going to be disconnected yet again it was disconnect while they have my money.

as usual i called again and spent an hour again on the phone explaining my frustration and anger again for the million times. even told the i want my refund of all those days i was disconnected and because of their Bad Bad services i feel they don't need me as a client because seems like no one cares about what is going on hence it keeps on happening. they are ****ming me and i see now why most of the people i know and have spoken to about my situation have cancelled their services with them. its a total ****.

6. Asanda is the person i spoke to today who also kept me on hold as always. until she came back 25 minutes later to tell me she spoke to her supervisor who is going to escalate the matter. i ask to speak to the supervisor as this as the same record ive been hearing from all of the people ive mansion and some are not on this list. she then transferred me to speak to Noluvu the supervisor who assured me that she will escalate the matter and for the first time i received a reference for the call after i gave a **** of my mind about her collogues unkept promise . my ref is ***0-i525.

DSTV is just a *****.