MF
Mariska F
1 reviews | Active since Jun 2013
30 Aug 2024, 10:43
DSTV is *****ing my money
I have paid money into wrong account at dstv. I have stream and paid in on premium. After several phone calls and proof of payment send 3 days later the money is still not relocated. Today i phoned again and DSTV told me that they are unable to allocate the money as the reference on the proof of payment can not be found. Take note that DSTV do not phone back or any assistance from them. I am missing all sport and they refuse to pay my money back into my account.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Aug 2024, 11:10Hi Mariska,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Aug 2024, 11:10
Official
Hi Mariska,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MF
Mariska F's updateReviewer Update
30 Aug 2024, 15:30I phoned again and was on hold for 40minutes then the line hang up. Still my issue has not been resolved. My account number for DSTv is *** id number *** telephone ***. Its been paid a week back and still DSTV do not help me. They are *****ing my money and no supervisor or manager or finance person is calling me back.
MF
Mariska F's update30 Aug 2024, 15:30
Reviewer Update
I phoned again and was on hold for 40minutes then the line hang up. Still my issue has not been resolved. My account number for DSTv is *** id number *** telephone ***. Its been paid a week back and still DSTV do not help me. They are *****ing my money and no supervisor or manager or finance person is calling me back.