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Leanne M

1 reviews | Active since Jun 2016

27 Feb 2018, 07:57

DSTV IS *********** - USELESS

YET AGAIN - DSTV is a thorn in my side - back to square one where they do their own thing last week i chatted to portia and we confirmed that my payment method was on manual and I ASKED THAT IT BE KEPT THAT WAY what happens this morning an amount of R4500 was deducted off my account and now my other debit orders have bounced - i have so many swear words in my head now then what do they do - offer their apologies what is that going to do sort out the RD'S ON MY BANK ACCOUNT - This will be reversed today REF ********** 3-I340

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Feb 2018, 08:17
Official

Dear Leanne McBride

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Feb 2018, 11:48
Official

Good day Leanne

I apologise for your inconvenience.

The method of payment has been updated from debit order to cash. However, the debit order reversal is not yet reflecting on our records. For this reason, the account will currently reflect as fully paid up.

It takes four to six working days for the reversed payment to reflect on our records. You will continue paying your DStv service manually added to your payment arrangement.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,

LM
Leanne M's update27 Feb 2018, 12:04
Reviewer Update
Someone called me earlier from Multichoice giving me a history of what i already know - i told the person i dont care - you people have messed up my name caused me go into arrears because of *********** staff SOMEONE NEEDS TO PAY AND IT IS NOT ME - I WANT TO KNOW HOW DSTV IS GOING TO RESOLVE MY ISSUE - I TOLD HIM TO GO BACK AND FIGURE OUT HOW YOU ARE GOING TO RECTIFY MY ISSUE - THE ABOVE RESPONSE IS NOT RESOLVING MY ISSUE AS THE MANUAL PAYMENT IS NOT MY ISSUE - MY ISSUE IS AN INCOMPENTENT SERVICE PROVIDER WHO NEEDS TO PAY IN THE DIFFERENCE OF MY ACCOUNT BECAUSE AS THE YOUNG MAN HIMSELF ADMITTED IT WAS AN ERROR ON YOUR SIDE - I WANT HIS NAME AND A CALL BACK TODAY WITH THE WAY THAT DSTV IS GOING TO RESOLVE THIS MATTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!