DSTV is *********** and delaying my refund request

Multichoice is an *********** organisation including its staff.

on the 23 November 2019 I mistakenly paid R3300 into my Dstv account. Upon realising I called Dstv on the 28 November 2019 to request a refund. I was told that I need to submit my ID copy, proof of account(which was stamped) and proof of payment.

On the 29 November 2019 at 8:38 I did forward the information to ***. An acknolegdment email was sent to me.

on the 29 November 2019 at 08:58am I received and an email from Cleopetra Ndovu (Billing escalations) stating that the "it has been done and the money will be received in 7 days with ref ***. On the same day Yvonne from the department confirmed this.

on the 02 December 2019 I sent an email requesting the status of the refund request. To my surprise Yvonne requests that I send a stamped bank stament. I told Yvonne that I am not sending my bank statement as all relevant information was forwarded already. Yvonne then rep**** that finance department rejected my refund request and that a bank statement should be sent.

I won't be frustrated nor irritated by multi choice. if you don't want to refund the money I paid then switch off all my decoders and lets end the relationship there. I don't want my time to be wasted and I don't want to waste your time.

If you are *********** please don't make that my problem.