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Jakob D

1 reviews | Active since Aug 2011

25 Jul 2018, 13:25

DSTV is ***********

I received a DSTV Explorer on a 24 month prize lock for R849 on 2018-02. Till up to date after many calls ref. I 20,38,39,44,60 it is still not corrected. I’m paying R934. They keep promising me time after time but is too *********** to fix my account. They promise to call me back but never do. Just spoke yesterday to Ntabiseng still waiting for her to call me back. The call centre is useless as are the supervisors. It was a product that they called me for and till now it was a very terrible experience with DSTV. All I want is for my monthly premium to be correct to the agreed amount of R849, is that so hard DSTV.

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jul 2018, 07:09
Official

Dear Jakob

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jul 2018, 10:41
Official

Good day Jakob

I tried to contact you today but could not reach you.

Please accept my apology for your inconvenience.

For further assistance, your query has been referred to our Price Lock finance team. This is to have manual adjustment made and monthly subscription rectified.

Thank you for bringing this matter to our attention.

Your feedback is important to us.

Kind regards

Dinah

Best regards,

JD
Jakob D's update26 Jul 2018, 10:44
Reviewer Update
I was in a meeting you can contact me now. Thank you for your reply.
JD
Jakob D's update01 Aug 2018, 21:41
Reviewer Update
There you gone and did it again but now even worse absolutely worthless DSTV why on gods earth would you deduct R1800 when you said you are going to deduct R310 holy shut!
JD
Jakob D's update01 Aug 2018, 21:41
Reviewer Update
There you gone and did it again but now even worse absolutely worthless DSTV why on gods earth would you deduct R1800 when you said you are going to deduct R310 holy shut!
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Aug 2018, 07:38
Official

Good day Jacob

Thank you for your continuous interaction with us.

May I also apologise for the delayed response in this regard.

Our records confirm that our Price Lock team has adjusted your DStv account. The credit balance of R861.19 has been refunded to you on 07 August 2018. Currently, your DStv account is paid up till 31 August 2018.

Once more, I apologise for all your inconvenience. Please feel free to contact us on *** if you require any further assistance.

Thank you for your invaluable support.

Kind regards

Dinah

Best regards,