DSTV is *******ly taking money

Since September 2019 I have ben trying to get me money back or at least get our account credited. As they were deducting double instalments for our current package & for an old account which we closed at least 3 years ago. When we changed the account over to my husbands name. I have spoken to so many call center agents & repeated my story numerous times, send bank statements, etc. everytime " THE MATTER ARE BEING ESCALATED TO THE FINANCIAL DEPRATMENT" and my account will be credited. They even informed me that they can see where the problem surfaced. Since then nothing has happened. then in November the normal installment was deducted & in December I was hit with a DOUBLE DEDUCTION again. I am sick & tired. And I will be reporting this to the OMBUDSMAN. DSTV is not even worthy of a one star rating