Dstv is frustrating

Make a mistake on your reference number and deal with *********** people as a result. I missed my dstv payment date and I immediately made payment after disconnection. I spoke with a lovely agent on Saturday the 18th and asked me to send her my POP, either as jpeg or pdf format, I chose the former. Sunday I was able to view my tv, no hassles, come Monday, I was disconnected again. At around 8am, I spoke with another lady, and she advised that I send my POP, to an proofofpayments account, which I do and attach my POP as an pdf this time. Their response was that I should have made my reference number as a subject line, but how was I supposed to know the format, I used payment allocation I'm my subject line, gave all of my information including id number and the customer ID number. Today on Tuesday I call to do a follow up, I was told that I have to reverse the payment I made to them and make it again as they can't find it on their system. But my POP is legit and they can verify it with my bank. I am so bored with dstv and I made a reversal request as suggested, but I won't be coming back 🤞🏿 maybe I'm sensitive but I felt like I was punished for using phrases like ' as soon as you can ' because they flagged it in their response to my email.