TM
Thapelo M
1 reviews | Active since Jul 2019
03 Aug 2021, 07:15
dstv is frustrating
my problems started when i claimed explora under insurance, my billing came wrong dstv said i owe R2200, but i spoke to some lady and we agreed that the billing was wrong i was made to pay R1354.00 which i did pay though i was not happy, today this morning my service is suspended, iam told i owe R652.00.
What is really going on dstv, when we try to phone it takes an hour to reach consultant, please dstv make a plan to be easily accessible, now call centre operating times have changed.
kindly fix my billings my kids are home they are unable to watch th430eir favourite shows, or maybe its time to move on away from dissapointments, my account no ***8
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Aug 2021, 16:38Hi Thapelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Aug 2021, 16:38
Official
Hi Thapelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Aug 2021, 13:02Hi Thapelo,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** and on *** with a *** and could not get hold of you.
However when accessing your account we found out that there were financial reconciliation which set your DStv account up to date.
Should you not be happy with the outcome, you may send an email to ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** and on *** with a *** and could not get hold of you.
However when accessing your account we found out that there were financial reconciliation which set your DStv account up to date.
Should you not be happy with the outcome, you may send an email to ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Aug 2021, 13:02
Official
Hi Thapelo,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** and on *** with a *** and could not get hold of you.
However when accessing your account we found out that there were financial reconciliation which set your DStv account up to date.
Should you not be happy with the outcome, you may send an email to ***
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** and on *** with a *** and could not get hold of you.
However when accessing your account we found out that there were financial reconciliation which set your DStv account up to date.
Should you not be happy with the outcome, you may send an email to ***
Kind Regards,
DStv: Hello Peter Team
Best regards,