DSTV is ****

DStv/MultiChoice has been billing me for a decoder account that was closed and replaced in 2020. Although the old decoder has not been active or working for the past five years, the company continued charging me for it every month. This means I have effectively been paying for two DStv accounts for five years, despite having only one active account.

When I discovered this, I contacted MultiChoice and requested either a refund or that the overpaid amount be credited to my active DStv account. Instead of assisting me, the consultant disconnected the call. I have since sent multiple emails, but no one has responded.

In addition to this issue, I normally pay around R160 per month for DStv Access. This month, however, I was billed R680 and was informed that my package had been changed to Compact without my consent. When I contacted customer support, I was told to wait 24 hours for the issue to be corrected. More than two weeks later, the problem remains unresolved, and my emails continue to be ignored.

This experience has left me with serious concerns about DStv's billing practices and customer service. Customers should not be charged for inactive accounts or upgraded to more expensive packages without their authorization.

I am requesting:

1. A full investigation into all charges made to the inactive account since 2020. 2. A refund or account credit for all amounts overpaid. 3. Immediate reversal of the unauthorized package upgrade and incorrect charges. 4. A written explanation and urgent resolution of this matter.

I have been a paying customer for years and expected fair treatment and transparent billing. Instead, I have experienced poor service, unexplained charges, and a complete lack of response. I hope MultiChoice resolves this matter urgently.

Contact number, ***