PR
Phanuel R

1 reviews | Active since Jun 2020

29 Apr 2023, 08:19

DStv is doing business in bad faith

DSTV is doing business in bad faith.

Nearly a year ago Multichoice offered me router or access to wifi , confirming a monthly payment of less than R70 per month for 25 megabytes day and 25 megabytes during the night(calling it special offer) Along the way I realized that multichoice was charging me more than agreed upon, the multichoice increased from -R70 to + R170 per month without communicating with me. I requested cancelation of their service and collection of their router, they never fetched their router or advise me on where to deliver their router.

On the 28th April 2023, I requested them to reconnect and further asked them how much must i pay for reconnection,, They confirmed that if I pay R278 , I will be reconnected. I paid R300 , and they further requested +R500, I never used their service in the past two month.

And I requested lowest subscription fee on both my decoders, which will be less than R30 each.

Doing business in bad faith

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Apr 2023, 08:37
Official
Hi  Phanuel, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

 Kind regards,
DStv: Hello Peter Team