Dstv is ****, does it have a competitor?

My husband has an account with Dstv, due to the weather of Cape Town we lost signal and we decided to upgrade to the Explora price lock for R800 or R850. He was advised he needs to pay first then the Explora would be delivered by Tuesday the 19th of September, I called on Tuesday was told they are having technical issues as they are upgrading their systems. I called again on a Saturday was advised by a lady Thabisa that they she will escalate it to the department that deals with Explora. I called on Monday the 26th and was advised they can't even see that there's a request for an Explora and the process can take up to 3 weeks to be delivered, because they don't work weekends. I'm utterly disappointed, I have paid for service that we don't even use. I wish we should have just fixed what was wrong???????????????????????????????????????????????????????????? Paying for something that you are not using is very annoying. Worse of all I'm a premium customer.