DSTV IS *** (DO NOT SUBSCRIBE)

My dstv stream was giving me Error: PRE 130001 on some channels since 5 in the afternoon today.Its 8 oçlock now and dstv staff have failed to help me.I have been on the phone with them(no one picking up),chatted with them and no one was able to resolve my problem.First spoke to lindiwe skosana on the chat who waisted almost an hour and a half of my time asking to do all sorts of things (unplug internet connection,clear cache,uninstall app, reset password,speed test etc.) Only to have all my channels disappear and only left with 8 useless channels and then she abandoned me and said I will be contacted in 2 days.Spoke to another person named Dineo twice on different chatts.Gave me the run around and still could'nt resolve the isseu.I HAD AN ISSEU WITH 1 CHANNEL,NOW I CANT EVEN WATCH 1 DSTV has unknowledgeable ppl working for them who have no clue what they are doing.They are more actors than customer service because they follow one script which is "when I dont know what to do,I must run away and end conversation".This is very dissappointing from dstv,Ive heard about their terrible customer service but now I have experienced it myself.Im an IT professional by trade and I would dismiss any of my subordinates who exibits such ********** customer service and incompetence.I hope not to hear from DSTV because it will be another actor pretending to know what they are doing.