DSTV is dishonest. Don’t trust them.

Dstv is clearly grappling for straws to stay afloat. I cancelled my DSTV subscription via the app. When I noticed my account was still being debited, I contacted them. According to them, I only cancelled Showmax. Why would I do this as Showmax is free on premium membership? I escalated the issue but did t receive a call back. When I phoned back, the agent referred to my previous complaint and the notes on the system. I once again asked for a callback from a manager. Nothing.

I then emailed them and got a response. When I finally got to speak to a manager, I was told there is no record on the system of my previous interactions. How dishonest can one be? It is sad that in this day and age we cannot take anyone at their word. Get a name, get a reference number, write down the time, etc.

When I was a customer, after taking the account over from my late husband, they also charged me insurance after I clearly stated I don’t want insurance. DSTV is dishonest to the core and their processes are *********.