DStv is disappointing!!! I am TIRED

Here I am again!! I wrote to DStv on Hello Peter 30 May 2021.

DStv billing me for stuff I have no idea where it comes from. I spoke to a consultant online and he says I am in arrears. HOW? as far as I know if you do not pay dstv they cut your signal. According to him me being disconnected caused the system to mess up and all kind of stories. This is the reason why my statements are confusing. I am not in arrears which I told hom numerous times, I have connection and I have been paying my account and I will NOT pay almost tripple what I am supposed to. Please get this sorted. This is my LAST time I am reaching out to you about this!! He also mentioned that a reversal was made. How I have no idea because dstv does not debit my account!! And lately I have been paying my account cash at Pep. How can I reverse that payment!!??

I am tired!!!!