DStv is disappointing.

I made 2 eft payments a day before I was supposed to make my usual payment. 2 days later my viewing was disconnected, I called them and they asked me to send the proof of payment; which I did. After they received the proof of payment, they reconnected the service but after a few days, they disconnected again. I called in and they reconnected and charged me a reconnection fee but a few days later it disconnected. I have called them more than 5 times about this issue but still no solution. I’m sick and tired of this. Can I please have my money back and I resort to watching Netflix and I will use other providers that are not stressful.