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Gordon P

1 reviews | Active since Dec 2017

26 Aug 2020, 13:33

DSTV is de*****ing

My subscription has been cancelled by the DSTV and the say I must pay them R180 of the cancellation that i did not request. Upon inquiry they told me that cancellation was automated cancellation which is done by their system. why must i pay them when i did not ask them to cancel my subscription.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Aug 2020, 13:54
Official
Hi Gordon Phefo, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2020, 17:07
Official
Hi Gordon,

It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.

Kindly be advised that the charge of R180.00 has been reversed. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2020, 17:07
Official
Hi Gordon,

Help us improve!

We hope your experience as our customer was improved the second time around, but we want to know for sure. 

Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Kind regards 
DStv: Hello Peter Team

Best regards,

GP
Gordon P's update28 Aug 2020, 08:32
Reviewer Update
After cancelling my subscription you put me on a package that you choose without my consent and how do you get that one right. And all you could say is just sorry. this is totally not acceptable.