PP
Pheko P

1 reviews | Active since Jun 2019

13 Nov 2024, 23:16

DSTV is *****

So, DSTV *****ulently charged me R200 per month for using my @NetflixSA subscription on the app that I found on the DSTV Explora Ultra that I bought more than 12 months ago.

So, in other words, I'm being charged a R159 monthly subscription by @NetflixSA and R200 monthly by @DStv to access Netflix app on their decoder.

I called @DStvCare to enquire about this and they told me that by using the Netflix app on DSTV explora ultra I automatically agreed to subscribe to Netflix via DSTV and I will be charged a R200 Netflix monthly subscription on top of the R159 subscription that I have with Netflix since 2020. In other words I pay double for one subscription.

I use both my smart TV and DSTV explora ultra to watch Netflix depending on the quality of the picture of the movie that I'm watching and I've been doing that for a while now but on September 24th Multichoice and DSTV decided to charge me R200 for doing so. They also claim that September 24th is the date that my subscription started.

They told me that the only way that they can help me is if I cancel my subscription with @NetflixSA on the Netflix app and pay Netflix subscription via DSTV.

So, I must cancel the subscription for R159 and continue with their unsolicited subscription of R200, Wow! Bayanya laba!

I called @NetflixSA, since they gave me their number. Netflix said that my account is not linked to DSTV as I asked them to de-link it and they tried to give me instructions on how to link the Netflix account with DSTV account but I refused.

I want this ***** called @DStvCare and @MultiChoice to refund me my money, that they *****ulently stole from me for the last 3 months, immediately. And I am also going to cancel my subscription with them. I don't want anything to do with them anymore. They must continue to lose their subscribers every day, 400k subscribers that they lost last year is not enough.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Nov 2024, 07:04
Official
Hi Pheko, 

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team