DSTV is cut and my money is withdrawn

I went into the DSTV outlet in midrand Decor Center to pay for my monthly subscription and to buy 2 box office movies. Both these transactions were deducted from my account but no recognition of my payment was acknowledged by multichoice. I was told someone will get back at me with feedback for my situation and no one did. I am obliged to call the call center and waist significant amounts of airtime while I am waiting on their never answered voice recording advertising on my ear for hours until I drop.<br> <br> This is completely unacceptable as of now my DSTV has been of for over a week while I have paid for it. I wish someone at multichoice can look after this as it is now approaching end of the month and they will demand another subscription while I did not even get the service for this months one.