Dstv is cruel

On the 26 DStv took 2321.65 of my account and my premium is only 1071 and after battle i only received 895.82 so short payment of 353.83 maybe it is not much for them but for me it is a lot if they take so much of each person is that fear I don't think so it is cruel I have debt to pay and I can not I short that money I had to wait 7 day for my payment they don't wait they never waited for their payment from me so where are the CEO of this company you need to reply on this why do you take from poor people who supported you for years is this how you treat people