TL
Thabang L

1 reviews | Active since Mar 2009

25 Jul 2016, 08:00

DSTV is costing me monthly airtime and inconvinience

<p>Every month my dstv gets disconnected with a payment error and when i call them they say that i have two accounts and the system transfered funds from 1 account to another.</p> <p>I'm sick and tired of this. My kids are home and the dstv is not working.</p> <p>I dont have airtime to call them as i spend airtime of R100 everytime i call them.</p> <p>Wrote this complain on their website and no 1 responded.</p> <p>Someone must sort this hing right and for good. im tired of ****.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jul 2016, 09:36
Official

Dear Mr Thabang Laka

We acknowledge receiving your enquiry. Feedback will provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jul 2016, 10:03
Official

Good day Thabang

Thank you for bring this matter to our attention.

We confirm that we have rectified the billing on your account and adjusted it accordingly. The second residential account has been escalated to be cancelled.

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

Regards

Rupert