DSTV is clueless!

<p>I have been trying to do a change of ownership since last week. I completed he forms and email them to Multichoice with all the required attachments. They responded with a completely incorrect feedback - I am an exisiting user with 3 subscriptions - on their response they claim that the forms were not properly completed - that I need to fill in my details as a new client joining multichoice, although they got my credentials showing that I am an existing user. </p> <p> </p> <p>It has been 2 weeks of trying to do the change of ownership, I even sent the forms to one of their call agents email to speed up the process and I explained to her I am an existing user and she even verified this but on the her response she want me to complete the forms as a first time client??? In the meantime my family on my case because they dont have DSTV for 2 weeks now.</p>