DSTV is charging us money they have no explanation for!

Multichoice has been giving me the run around for almost a month now, with stories that don't add up on why my account fees have hit such a high amount meanwhile my package is only the Compact subscription.

In May, we started noticing, on the app, that our payments have increased from R429 to R968. But that amount was never deducted from our account since we pay via debit order, on the app it always showed "payment reversals" and they'd always deduct the R429 that's due up until this month, August.. Our subscription payment read R968 and when I called, the lady assured me I had nothing to worry about as it would be reversed on their side automatically as it had been done the past 3 months, of which that didn't happen. The 17th came for them to deduct the amount and they deducted the R968 of which was a shock to me because why???? I called again, and asked what was happening because the lady I had spoken to had assured me that it was a system error. The lady advised me to reverse the money on my side and make a payment of what was due, R429, of which I did.. On that same day, the 17th, after paying at PEP, a consultant called and offered me a compact 24 months subscription for R399 including insurance, I took it, and he said it would start deducting money next month. So now we'd only be paying R399 for the next 24 months. This whole weekend my subscription had been canceled, when I asked today apparently I'm owing 500 and some change because of a subscription that was duplicated on their side of which I knew nothing about and by the way, why is that my fault? Why am I paying for errors made by Multichoice? This guy I spoke to, Hayden, in the Durban branch, along with his Team Leader, Rodney Pillay, reinstated my TV which is working now but now the problem is my bill is now showing R840. Of which I don't understand. I just want my subscription to be changed back to the normal R429 I had been paying all along with no hiccups.