DSTV is broke

Hi everyone,

Just an update on the delivery of my streama device.

I found out that DSTV is broke and has no money.

I was able to talk with two team leaders, after 1 month and half of struggling with DSTV customer support.

The one team leader told me that I would get my refund and make sure that I still receive the streama device as compensation.

Compensation for contacting their customer support multiple times for almost two months now. If I never contacted your DSTv customer support nothing would have happened.

Then another team leader calls me. She tells she is in customer recovery. Honestly she couldn’t recovery anything, talking so firmly and not unbothered by my plea.

She only called to confirm if I still want a refund or must she still try and send the dstv streama. (PS the main thing was about a refund, clearly no talks to each other internally”)

I advised I want both as advised for compensation.

The customer recovery team leader tells me unfortunately they do not have the resources etc to do both.

Thats how I know DSTV is broke and has no money, their team leader literally confirmed it.

DSTV customer support has been useless, since my purchase made the 29th September 2024.

So after all hassle and contacting your customer support and reminding them to do their job. Your client gets nothing in return, just a “ O, we are sorry for our lack of service and funds, here is your refund after almost two months”

This is actually ******** withholding a client from their funds for so long after all your DSTV failed attempts.

Also I still haven’t received my refund or constant updates about my ticket. As the first team leader promised she would follow up with me until my refund has been processed.

In the additional information I’m going to add the last reference received, my dad’s ID number to find the profile. My cell phone number so you can contact me.