DSTV is BAD

It's been 3 days now calling DSTV to help me with a error they made. When i call they tell me they cant help me. We requested for a change of ownership transfer on a the main decoder. So the decoder was working properly. Then we requested to do another change of ownership transfer from my mothers name to my fathers name for the extra view decoder. So then DSTV took the main decoder off my fathers name and put it on my mothers name. So now the problem begins. You can only transfer a decoder 2 times per year. Now DSTV don't want to change it back to my fathers name. Now DSTV say we need to pay another R1000 on my Mothers account for the DSTV to be activated. So now we paid over R2000.