DSTV IS APPALLING

I am writing to express my deep frustration and disappointment regarding the ongoing issues with the DSTV Indian Bouquet package, where programming has not been airing according to the TV Guide for over a month. Despite numerous complaints from many customers, the problem continues without any visible acknowledgment, updates, or timelines for resolution.

The complete lack of communication from DStv is unacceptable. Customers should not be left in the dark, especially when the issue has persisted for this long. It is extremely disheartening to see a private service provider displaying such disregard for its subscribers’ concerns.

This bouquet is primarily watched by our elderly parents, who wait patiently each day to enjoy their favorite series. Instead, they are met with incorrect scheduling and missing programs, with no explanation or reassurance from DStv. This is not only poor service—it is disrespectful to your loyal customers.

I am requesting: 1. Immediate acknowledgment of the ongoing technical issue. 2. A clear update on what is being done to resolve it. 3. A realistic timeline for when regular programming will be restored. 4. Clarification on compensation for subscribers who have paid for a service that has not been delivered.

Your prompt attention to this matter is expected and appreciated. We hope to see swift corrective action and proper communication going forward.

Sincerely, Ingrid