Dstv is a total *******

Dinah I have taken my decoder to the nearest branch in my area- they plugged it in and cleared the error and promised that it will not give any errors again. Yesterday at 20h00 I experienced the same E30-0 error and called to speak to Nyiko Mabunda who sounded so lost and unsure on the phone- it's so disturbing to see how your "so called" technical troubleshooting agents are just as clueless and robotic. Can I seriously get a solid solution to this matter- it's practically happening after every two days- The last time I spoke to another consultant who said the software may need to be updated- that's when I took the entire decoder to the store and had someone else who didn't update the decoder- so it's like your technical team is not getting trained on the same thing. Are you just putting people on the job or are you really ensuring that this people are s****ed to assist with these issues? I am paying for this service and do not have the time to be running around trying to resolve an issue that should not be occurring. Can I stop getting empty promises- Give me a solid solution and stop relying on a technical team that clearly can't do what they are expected to.