UG
Unita G
1 reviews | Active since Nov 2017
04 Nov 2020, 16:45
dstv is a stuck robot
Cannot reconnect holiday home...tried innumerable times on their whatsapp & dstv app. It simply repeats failed connection or bad request. My account reflects a credit balance - so nothing owing on my acc. The durban call centre does not allow direct chat with agent option. Simply refer you to whatsapp service ...which simply acts like a dumb stuck robot that it is and repeats mechanically ...something has gone wrong....? Most frustrating. Any wonder most people abandoned dstv for netflix.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Nov 2020, 18:50Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Nov 2020, 18:50
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Nov 2020, 14:54Good day Unita,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however to no avail. Please provide us with the dates you intend to have your Holiday Home active and advise whether it should be active in addition to the Home viewing or if we should switch between the two. We will then be in touch once the matter has been resolved.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however to no avail. Please provide us with the dates you intend to have your Holiday Home active and advise whether it should be active in addition to the Home viewing or if we should switch between the two. We will then be in touch once the matter has been resolved.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply05 Nov 2020, 14:54
Official
Good day Unita,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however to no avail. Please provide us with the dates you intend to have your Holiday Home active and advise whether it should be active in addition to the Home viewing or if we should switch between the two. We will then be in touch once the matter has been resolved.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however to no avail. Please provide us with the dates you intend to have your Holiday Home active and advise whether it should be active in addition to the Home viewing or if we should switch between the two. We will then be in touch once the matter has been resolved.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,