TM
Thomas M
1 reviews | Active since Mar 2014
04 May 2020, 08:56
DSTV IS A *******
My decoder is broken and still under guarantee. Pep store says no refunds/exchanges till level 1 of the lockdown. By the time we get to level 1 my guarantee will be long finished. Called multi choice and i was told to go to DOT NET CONSULTING in PTA CBD however there is no cer*****y that i will get a replacement decoder. kante what does guarantee mean???!!!???
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 May 2020, 08:59Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 May 2020, 08:59
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 May 2020, 18:53Hi Thomas Mabitle,
Every decoder has 12 months warranty on the device for technical malfunction. Pep Stores will not exchange the device you need to visit the nearest MultiChoice agency or branch.
They will first test the decoder to diagnose the nature of the problem. If the decoder is found to be broken due to negligence then that will render the warranty null and void and you will be charged a basic repair charge for a replacement decoder.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Every decoder has 12 months warranty on the device for technical malfunction. Pep Stores will not exchange the device you need to visit the nearest MultiChoice agency or branch.
They will first test the decoder to diagnose the nature of the problem. If the decoder is found to be broken due to negligence then that will render the warranty null and void and you will be charged a basic repair charge for a replacement decoder.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply04 May 2020, 18:53
Official
Hi Thomas Mabitle,
Every decoder has 12 months warranty on the device for technical malfunction. Pep Stores will not exchange the device you need to visit the nearest MultiChoice agency or branch.
They will first test the decoder to diagnose the nature of the problem. If the decoder is found to be broken due to negligence then that will render the warranty null and void and you will be charged a basic repair charge for a replacement decoder.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Every decoder has 12 months warranty on the device for technical malfunction. Pep Stores will not exchange the device you need to visit the nearest MultiChoice agency or branch.
They will first test the decoder to diagnose the nature of the problem. If the decoder is found to be broken due to negligence then that will render the warranty null and void and you will be charged a basic repair charge for a replacement decoder.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,